IT at the service
IT at the service of Tourism
IT at the service of Tourism
What is Hitel360?
Hitel360 is the Hotel Sector Partner of the Tecnimart Group,
an ICT integrator with experience since 1989, which building on its solid background in Hospitality environments, Hitel360 moves forward with a renewed brand, expanded resources, and key partnerships—positioning itself as a long-term, 360º-oriented strategic partner in the vertical.
This includes incorporating professionals with more than 20 years of experience in the Hospitality industry. We have successfully delivered projects across the globe, working with several of the Top 20 Spanish hotel chains—from the Dominican Republic to the Netherlands, Mexico to Cape Verde, Germany to the USA, and every corner of Spain.
Our work has always aimed to deliver not only IT solutions and infrastructures that improve performance and reduce costs, but also those capable of meeting the expectations of guests who demand the same technology conveniences in the most remote, paradisiacal resort as they enjoy at home—such as Wi-Fi coverage, Chromecast, high-speed internet access, and more.
José Antonio Illarregui
Business Development Director
at Hitel360.
Our Mission
“To enhance the Guest Experience while always safeguarding the GOP of our Customers.”
Securely interconnecting solutions, systems, and people
enabling even the pseudo-automation of certain tasks.
This constantly changing process shapes our business orientation with the aim of being one of the tools in the digital transformation of the sector.
Hitos
For more than two decades, our teams have often led the introduction and application of new technologies—now considered essential—in the business models of the tourism industry.
Many of these milestones were direct transfers of the experience gained working as an engineering firm in the industrial world (since 1996), in the TELCO sector (since 2000), and for universities (since 2008).
Milestones
2003
Premium in-room wired internet access in city hotels
2008
Wi-Fi networks in university campuses
2009
First full-WiFi resort in Africa for a Spanish hotel chain
2012
Deployment of an international private communication network for a distributed Contact Center
2013
Global rollout of bandwidth management and load balancing solutions
2014
Deployment of the 1st AL-E OTEC Solution in Europe (5th worldwide) for Unified Communications and Telephony—flexible and pay-per-use from the cloud
2017
Despliegue Solución FTTH/GPON en Resort en R. Dominicana como red única para Aplicaciones Corporativas, Wifi, Iptv, Cctv, Telefonía, Acceso y Contraincendios)
2022
HUCaaS solution — Pay-per-use model tailored to the hotel sector, including access and traffic if required
2023
Centralization of Telephony for Hotel Chains — significantly enhancing Guest attention quality and increasing GOP
2025
Improvements to our HUCaaS solution. Reduction in OPEX by leveraging installed legacy systems, evolution to a full cloud model, and contact center solutions.
We keep moving forward…
What Do We Offer?
Our Service Portfolio
We are an overall IT service provider for Hotels.
CONSULTING
- Audit Services
- Analysis
- Improvement Proposals
PROJECTS
- Design & Deployment
- Interoperability Lab
- FAT & SAT Testing
What Do We Offer?
Our Solutions
PABX – Unified Communications
Telephony, On Premise, Full Cloud, and Hybrid Cloud Solutions - Integration with CRM and Online Sales Systems
PBX - Transition to CLOUD model Centralization of installed Alcatel PBX bases
Thanks to the agreement reached by Tecnimart with Alcatel-Lucent, we offer the transition to centralized Cloud solutions, with enormous advantages in terms of functionality and security, while maintaining the protection of investments already made in old PBXs, which allows us to propose very attractive economic scenarios.
Integrated and multichannel contact centers
Available for any PBX – Support via agents, WhatsApp, email, voicebot, web chat.
Improved Guest Service
Centralization of IT for Telephone and/or Multichannel Customer Service for all Hotels, allowing a single professional team to significantly improve the guest experience and increase GoP.
Wi-Fi Solutions (HSIA)
Coverage studies - Targeted solutions by need - Wi-Fi 6 - High-density experience for common areas and events
Hotspot & Chromecast
Customizable - Non-intrusive with Wi-Fi networks - Integration with PMS and CRM - Continually evolving in device compatibility and validation
FTTH – GPON – Multi-Service Networks – Infrastructure & Equipment
Physical and logical redundancy - Multi-technology - Carrier-class, multi-vendor - Multi-device
IPTV Solutions
Solutions adapted to legacy requirements - Content-focused architecture - Integration with CDN and CRM
Networking Solutions (Data Centers)
High availability for critical services - Specialized integration with servers and storage systems
Partners
Customers
America - Europe
Madrid
Plaza de Cristo Rey, 1
28040 Madrid
Email:
Phone:
T: (+34) 914 551 512
F:(+34) 91 455 04 47
“Our experience and daily work allow us to understand the complexity of the hospitality sector from an IT solutions perspective. Our vocation is to be a 360-degree specialist, aligning IT investments and services and putting them at the service of the hotel business as a whole.”
“We actively strive to improve the Guest Experience in every detail and service during their stay at the Hotel, based on the use of IT Solutions.”
